Virtual access GW1000 Manual do Utilizador descarregar pdf (Página 38)

8: Troubleshooting

8 Troubleshooting

Problem Possible causes Solution

I cannot access the GW1000

The configured IP address or

subnet, or both on your PC is

incorrect.

Change the IP on your PC to

contact the GW1000 on

192.168.100.1/24

The GW1000 is not running its

factory configuration.

Check the config LED status.

Flashing indicates its running

its factory configuration. If it

is solid, hold in the reset

button for between 3 and 15

seconds and then release.

I cannot access the WAN

network after manual

configuration

The SIM is not inserted.

Power off the GW1000, insert

the SIM card and then power

on the GW1000.

The APN is incorrect.

Check you have configured

the correct APN.

SIM username or password, or

both are incorrect.

Check the correct SIM

username and password

settings.

There is a connection failure.

Check the status of

Connection Monitor. From the

Start page, browse to

>Advanced > Connection

monitor.

The router performance is

slow.

There is poor 4G/3G signal

strength.

Check the signal strength.

From the Start page, browse

to Status > Mobile Stats.

Move the GW1000 to a better

location and recheck signal

strength.

Virtual Access GW1000 Series Router Quick Start Guide

Issue 1.0 Page 38 of 38

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